Frequently Asked Questions

We accept Visa, Mastercard, and American Express (AMEX) debit cards and credit cards. We also accept Shopify Pay (accelerated checkout), Apple Pay, Google Pay, PayPal, and Afterpay. Once your order has been made, your account associated with the payment method used will be immediately debited.

In order to accept Apple Pay, Google Pay, PayPal, and Afterpay, you must have the appropriate accounts for those services to use them on www.Kaftan9.com.

We have two shipping options for our Australian customers and one option for our international customers. We ship via Australia Post (AusPost).

For our Australian customers, we have free standard shipping Australia-wide up to 20kg and express shipping starting at $AUD12.50. You can view our shipping costs via our Shipping Policy.

For our New Zealander customers, we have standard shipping up to 5kg available per order. Shipping starts at $AUD20.00 for 500g.

For all other international customers, excluding the countries/territories/Islands, etc. noted under the Shipping Policy, we offer standard shipping starting at $AUD25.00 for 500g.

Each item’s weight is 500g on average. Express shipping is available, however, it is only available for Australian customers (Domestic).

If you have any questions, please consult our Shipping Policy first. If you have further questions, please contact us via email or chat.

You will be charged in Australian Dollars (AUD). Please note, that all prices as well as any shipping costs do not include any customs duties and/or taxes incured when shipped internationally. All customs duties and/or taxes must be covered by you.

Unfortunately, once checkout has been entered into and payment has been made, we cannot change or cancel your order. You have fully committed to your purchase once purchase has been made.

If you have received your order and you wish to exchange your order due to the item(s) being damaged/faulty, or have had a change of mind, you have found the products cheaper elsewhere, or you have chosen the wrong size, etc., you must contact us within 7 days of delivery for an exchange. You will need to pay for shipping back to Kaftan 9 and you must pay for shipping to send the exchange item(s) back to you. 

In the case of a return for a full refund for the reasons mentioned above, no refunds will be accepted unless you have contacted us within 7 days of delivery and the item(s) or order(s) are damaged or faulty as per Australian Consumer Law. Photographic evidence will be required for damaged or faulty items. However, items are thoroughly checked over before being shipped.

No refunds for change of mind, you found the item(s) cheaper elsewhere, you have chosen the wrong size.

Please contact us via chat or email should you have any questions. Our email is contact@kaftan9.com

If you would like to return your item(s) and receive a full refund or exchange, please email us at contact@kaftan9.com

If your item(s) are damaged or faulty, upon viewing photographic evidence, approval and confirmation, we will provide a full refund once your item(s) or order(s) have been returned to Kaftan 9. Shipping costs to send the damaged item back to Kaftan 9 must be paid for by the customer. 

No refunds are available for change of mind, chosen wrong size, found the product cheaper elsewhere, etc.

If your item(s) are damaged or faulty and you would like an exchange, upon viewing photographic evidence, approval and confirmation, we will accept exchanges as per Australian Consumer Law (ACL). Your damaged or faulty item(s) must be shipped back to Kaftan 9 and the replacement item(s) will be shipped back to you. All shipping costs are the sole responsibility of the customer (i.e. Damaged item(s) sent back to Kaftan 9 and replacement item sent back to customer). 

If you would like to exchange your item(s) due to change of mind, chosen wrong size, or you found the product cheaper, upon approval and confirmation, we will accept an exchange. Again, in the case of an exchange, all shipping costs are the responsibility of the customer (i.e. Item sent back to Kaftan 9 and replacement item sent back to customer). 

Free standard shipping only applies for Australian customers for the initial shipping of the item(s) once purchased.

Please follow the link to our Returns, Refunds & Exchanges Policy. Should you have any questions, please don't hesitate to contact us via chat or email. Otherwise, please fill in the Contact Us form and we will endeavour to reply within 2 business days (Australian Eastern Standard Time).

Our email address is contact@kaftan9.com